Plumbing FAQ – Texas Plumbing Pros
1. What areas do you serve?
We proudly serve Cedar Creek Lake, Gun Barrel City, Athens, Kemp, Malakoff, Seven Points, Mabank, Eustace, Fairfield, and surrounding areas in East Texas.
2. Do you offer emergency plumbing services?
Yes, we provide emergency plumbing services for major leaks, broken pipes, backed-up sewer lines, and other urgent issues. Call us any time for priority dispatch.
3. What are your service hours?
Our regular hours are Monday–Friday, 8:00 AM to 5:00 PM. After-hours and weekend services are available upon request and subject to emergency rates.
4. Do you offer free estimates?
We offer free estimates on New Construction & remodels
5. Are you licensed and insured?
Yes. Texas Plumbing Pros is fully licensed and insured for residential and commercial plumbing work throughout the state of Texas.
6. Do you offer flat-rate pricing?
Yes, we use up-front flat-rate pricing, so you know exactly what you’ll pay before work begins. No hourly surprises or hidden fees.
7. What types of payment do you accept?
We accept cash, check, credit/debit cards, and financing options on qualifying jobs. Ask us about monthly payment plans through our financing partner.
8. Do you offer financing?
Yes, we work with financing partners to offer payment options for larger jobs like water heater replacements, sewer line repairs, and full system upgrades.
9. How do I know if I have a slab leak?
Signs include high water bills, wet floors, foundation cracks, or the sound of running water when no fixtures are in use. We offer electronic slab leak detection and repair.
10. Can you install customer-supplied fixtures?
Absolutely. We’re happy to install faucets, toilets, water heaters, or filters you’ve purchased, provided they meet local code.
11. How often should I flush my water heater?
We recommend flushing your water heater once a year to remove sediment buildup and extend its life — especially in areas with hard water like East Texas.
12. Do you install tankless water heaters?
Yes, we install and service tankless systems. We’ll help you choose the right unit for your household size and hot water needs.
13. What’s the best way to prevent clogged drains?
Avoid flushing wipes, grease, and food scraps. Install hair catchers in showers and consider regular hydro jetting if your system is prone to buildup.
14. Do you offer warranties on your work?
Yes. All workmanship is backed by our company warranty, and products we supply carry manufacturer warranties as well.
